Two Cowboys: Marketing

Showing posts with label Marketing. Show all posts

Monday, April 22, 2019

Movies and Eiffel Tower Burgers at the French Toast Coffee and Cafe in Hartbeespoort, South Africa

In the Moment

People in South Africa are forever trying to escape reality.

Caught between yearning for a greater tomorrow and memories of a much better past, they are masters at creating a different world from the one they have and perpetuating cliches about times and places they would rather be.

It is probably the only place on the planet where you can have a hotdog better than one in New York, pizza that is done better than in Italy, and Swiss cheese made better than in Switzerland. It only fits then that you also have a little bit of Paris in Hartbeespoort that is in some respects better than the real deal.

It is called the French Toast Coffee Cafe.

This is part of the TWO COWBOYS' EPIC GLOBAL TRAVEL & CULINARY EXPERIENCE - 2019!

DO YOU WANT YOUR BUSINESS OR COMMUNITY FEATURED?

South Africans are an industrious bunch. Regardless of geographic isolation and years of culture detachment and division, they don't shy away from the challenge to innovate and create something in the image of what they think it should be.

They are masters of cliche. If they think Texas is about barbeque, then they will make it more barbeque than Texas. If they believe Paris is about love, South Africans will make it more about love than it can ever be. If they think the French eat French Toast burgers, then that is what you will get at a French-themed coffee shop in Harties, and it is likely to be better than even the best French Culinary Master would be able to make.

On our recent trip to South Africa, we met up with our long-time friend and fellow movie maker, Paul Kruger. He is the maker of the Eiffel Burger, proprietor and creator of the French Toast Coffee Cafe, and initiator of a series of destination-themed dining and weekend experiences in Hartbeespoort Dam.

His business came about because Paul's invested in movie sets. Hartiwoodfilms, another of his companies, is responsible for a mini-renaissance in Afrikaans language movies with successful productions such as Liefling, Pretville and you guessed it - French Toast! The dining experiences became an extension of the movie brands, and the investment he made in the film settings was repurposed to continue beyond the movies.

While the movies were doing a phenomenal job at exploiting the cliches in the Afrikaner mind, Paul seized the opportunity to turn an average financial return from moviemaking in a small and niche market, into a popular merchandising and destination themed-experience goldmine. Disney's been doing it forever. Trust a South African to try and do it better!

If his Eiffel Burger and the line-up of people waiting to be served on weekends is a testimony to his success, I think Paul hit the jackpot.

Making Milkshakes

Paul showed us how to make his monster Eifel Tower burger at French Toast Coffee Cafe.

We tried to finish one while we discussed the perils of entrepreneurship and owning a business in a country ready to confiscate your property at any moment. "It is about job creation", Paul said. The more people you include and involve in your enterprise in South Africa the more people can have an opportunity to benefit from your work.

While government corruption in South Africa is as rampant, as it usually is in the developing world, the ultimate focus for these businesses and their entrepreneurs, on the ground, is job creation and upliftment. Regardless of the country's difficult circumstances, and the hardship of movie makers and content producers to get paid in South Africa as it is anywhere in the world, Paul convinced us that there are still opportunities with the right approach.

In his own words, "I make movies to sell milkshakes". Herein lies the most important lesson for us, the Two Cowboys. It should be a lesson for most fellow content producers. We should use our content production and promotional power to sell our own 'milkshakes'!

Observations

There is merit in trying to convince clients of the power of good online content's ability to build their businesses and promote their products or services. However, it's getting harder and harder for us, as content producers to make a business of it.

Instead, the value of good production and storytelling have been destroyed as a result of factors such as the proliferation of high-quality cameras, the ease of basic editing tools, online self-publishing and an avalanche of social and other media content. Even robots are in on the act of stitching together a few images, music and some text in a 'video' or a news 'article' for so-called publishers.

Gone are the true journalists, producers, directors, editors and publishers. Now, 'anyone' can be a writer, videographer and a publisher, and the real professionals are poorer because of it. So is the audience when their intelligence is insulted, and their time wasted. However, that is a story for another time.

As marketers, we know that good and well-made content, delivered to the right audience, works to build a business, sell wares, engage customers, entice prospects, and grow a brand. In a world where advertising and promotions moved online, a successful business has no choice but to have good, engaging, positive, informative, authentic and well-produced content, and lots of it. It gets and holds customer attention.

Having no content is fatal when a prospect's attention comes at a premium. Simply, out-screaming your opposition no longer works either. Audiences merely click or swipe away. Poor content like bad reviews, meh pictures, amateurish or meaningless slow motion feel-good music videos on YouTube, Facebook and Instagram, is equally compelling in destroying budgets and damaging brands.

For an excellent example of how not to do it, have a look at Tourism Associations' online marketing efforts. They are the last to discover how a colossal and useless waste of time and money meaningless feel-good content is for marketing. It is because they don't spend their own cash on it. If it was their own money they would have already been confronted by reality, and most probably fired their social media managers and supposed 'content' departments and 'influencers'.

With online media consolidating, the Facebooks and Googles of the world are again making it harder for businesses to get access to, and communicate with prospective customers. There are solid examples and their own admission of how they actively force businesses to buy the attention of prospects. They do it by lowering search rankings and limiting content access within people's social media feeds. Heck, they are even paid to manipulate national elections!

Unless a business is prepared to put out for a few AdWords or pay for Boosting a post, you can kiss communicating with your prospective and existing customers goodbye. These companies are not in the business of giving you free access to prospects, and they are not charities. Look at their profits. Selling access to users' attention is how they make their money! When you spend money for eyeballs with these elephants, you better be sure that the eyeballs you get have something enjoyable, engaging, and informative to see.

We predict that there will be a time again when access to an audience becomes so expensive that businesses will no longer hesitate to invest in good quality content to draw and keep prospects' attention. Then there will be demand again for good content producers like the Two Cowboys.

Until that happens, we should use our capabilities to produce content about, and sell our own milkshakes, burgers, beard oil, brewing ingredients, tours, cabins and RV's. That is why a movie guy became a milkshake guy.

We congratulate Paul for setting the example.

Hendrik

Milkshake Cowboy

We earn our livelihood by producing great content and supporting inspiring people, businesses, and communities. Please book us here so we can tell your story too.

Photos

Paris, Really?!

Movie Making

Tourist

Movie Maker

Heartburn!

Wednesday, February 20, 2019

Six Surefire Ways to Fail in Business, Guaranteed!

Being Afraid, Very Afraid

We broke a record. The Two Cowboys published more than 400 video features of small businesses and communities since our inception in January 2016. Our non-branded content alone included a further 437 productions we did for our partners and for various Business Excellence Awards.

For a total of around 837 productions, we've met, interviewed and filmed more than 3,000 people in three years! We did it in Canada, USA, Mexico, New Zealand and in South Africa. We also added France and Italy to our travels in 2018. How's that for being busy?

In three short years, we've seen and heard more about businesses than most people do in a lifetime. We thought we knew a lot after University, 25 years of management consulting and years in television production. Instead, we learned a lot more from these business owners in a very short time that we ever imagined. We now also know a lot more about them.

Some of the businesses we met were, and still are, wildly successful. Unfortunately, the majority were not, and probably never will be. We came to the realization, when we looked through the lenses of our cameras (cameras rarely lie) and listened to the conversations we recorded, that the majority of those that are not successful face a single, but a major stumbling block. It doesn't matter where the business is. They all have one infliction.

They have a confidence problem! Because they lack confidence, they fear and some even avoid being successful. Entrepreneurs and business owners lack confidence because they have no idea what is supposed to make them succeed in the first place.

To illustrate the point. Here is a statement from one ignorant, cocky, small, hot sauce business owner, somewhere in the woods of Vancouver Island. "We'll contact you if we ever consider paying for publicity!" Our reply, "Please don't. We'd rather be contacted by someone that understands that publicity is what makes businesses and brands, even commodity hot sauce brands like yours, succeed. It makes businesses go national and global. Heaven forbid that someone actually finds out about your sauce. You may just be forced to deal with success!"

The point is that even if you don't have an interest in the Two Cowboys telling your story, a business owner should grab every opportunity possible to promote and get positive publicity for their product and brand. There are many things you can do to grow your enterprise. The most simple is to simply get out of the way of your success.

Simple Business 101

There are countless sources of entrepreneurial advice available in books and online. You don't have to do an MBA. It is all available by tapping a screen and clicking a button. Every second "consultant" and "authoritative" online page carries the keys to the castle. They can give you the 8 steps to entrepreneurial success, 5 ways to make a million, 7 keys to marketing success, or 10 ways to a six-figure income with your laptop on the beach. Don't forget email marketing and there is an app for that! I don't have to point out that most of this advice come from snake oil salesmen, nobodies and wannabes.

Instead of listing another 5, 8 or even a 100 ways to make it in business, I thought of highlighting the five surefire ways we've gleaned through our observation and experience of how to assure failure. Avoid these mistakes and you are likely to stumble upon the right things to do, by accident. Business is not supposed to be hard. It is not something you have to go and do under duress.

What you do in your business should be natural and align with who you are. If it fits, it is bound to have spontaneous progression and evolution.

Before we court disaster, here is a simple formula we've distilled for a successful maker business:

Make something of value for yourself. (Product Development, R&D, Tooling, Materials, Prototyping, Testing, Validation, Manufacturing)
Find people that value it too. Share it with them. (Positioning, Promotion, Market Validation)
Make more, and share it more often and with more people. They become your loyal customers. (Logistics, Supply Chain, Distribution, Labour, Packaging, Customer Relationship Management, Customer Support, Marketing, Promotion, Publicity, Selling, Fulfillment, After Sale Support, Quality Control, Billing)
Exchange it for the amount of value it adds to your customers' lives. (Pricing)
If your customers value what you make more than it cost you to make it, then you have a business. (Profit)
Have fun and learn how to get better at it every day! (Evolve and Expand)
If it doesn't work, make something else.

The same applies to a service business. It is even simpler.

Do something you value for yourself. (Tools, Expertise, Skill, Knowledge, Effort, Time)
Find people that value what you do. Do it for them too. (Positioning, Promotion, Validation)
Do it often and find more people to do it for. They become your loyal customers. (Customer Relationship Management, Publicity, Marketing, Sales, Service, Billing, Delivery)
Exchange it for the amount of value it adds to your customers' lives. (Pricing)
If your customers value what you do more than it cost you to do it, then you have a business. (Profit)
Have fun and learn how to get better at what you do. Do it every day! (Evolve and Grow)
If it doesn't work, do something else.

Let us Fail

Here are some surefire ways to fail in business.

WASTE TIME: Procrastinate. Try to please others with a product or service you don't care for and that you don't really value. Do meaningless work that keeps you busy and pays the bills. The outcome will at best be mediocre and you are likely to hate every minute you are involved with it. Waste as much time as possible by delaying decisions. Go to the toilet often. Check your social media. Have meetings after meeting with your team. Collect your salary. Go on vacation. Have a hobby. The more you waste time, the less you will have to actually do.
SHUN CONTACT: Heaven forbid that people should actually make contact with you about your product or service. Avoid customer contact at all cost. Don't answer your phone. Don't return messages or that email. Don't listen to people. Don't appear on your shop floor and don't interact with your staff. Please don't answer questions or entertain proposals. Make sure your website doesn't have an address, phone number or email address. If you are really serious about shunning contact then get yourself a receptionist, a call centre in India, a personal assistant, PR Firm, appoint a marketing person, and get a social media handler. They will make sure no one can get hold of you. Be very important. Have many titles. Customers won't buy from you and suppliers won't be able to offer you any help. If you cannot be reached, then people won't want something from you.
AVOID EXPOSURE: Keep yourself a mystery. Hide! Avoid publicity. Don't have a proper website, or don't have one at all. Tell as little as possible about your product or service. Consider social media evil. Don't go near it. Never have a page on Facebook, Instagram or Twitter. Don't do any marketing or promotions. Avoid all forms of advertising. Remove your business listing from Google and maps. Take your shop's sign down. Don't put your business name on your vehicle. Throw away your business cards. Avoid telling your customers how to use your products and the benefits of your service. Remember, the less exposure you have the more likely no one will bother you.
SKIRT FEEDBACK: Customer reviews are evil. Don't encourage reviews. Take down your Google reviews and disable your Facebook feedback button. Don't ask customers what you can do to make their product or experience better. If they do offer feedback deride them. Make them feel insignificant. Be a victim. Don't respond. You won't have to learn and adjust your product or service and won't meet your customers' expectations. If you skirt feedback then the truth won't hurt you.
AVOID SUCCESS: If you are unsuccessful you will have plenty to complain about. You won't make a difference in people's lives. If you avoid success, people won't care. If you are successful more people will want something from you and bother you often. With success, you may turn a profit and will have to pay more taxes and employ more people. By avoiding success you can have your predictable life. You won't be faced with challenges. You can blame your circumstances and your failure on someone and something else.

The Two Cowboys

Our business is a simple business.

We love researching, investigating, learning, meeting interesting people, filming and telling stories about the things and places that interest us. The things we value is good food, inspiring people, innovative products and businesses, great beer, and the freedom to travel and work all over the world. We tell these stories in the best way we can through video, photography and writing in our Blog. We feel the world needs more fun and inspiration. We hope to give that to our audience.

Our audience enjoys watching our programming and armchair travelling with us. Our programming is insightful, informative and entertaining. The people, businesses and places we feature garner publicity through our content. They win over new customers. More people learn about them and is likely to deal or visit them. It becomes a channel with much-needed positive exposure for their brands.

We are constantly looking for new stories and bigger partners to feature. We produce as much content as we can and feature as many people, businesses and places as is willing to engage us. We package our content around topics and themes. One theme we love to exploit is a maker theme where we feature people that create and make products. We have several food and cooking themes. We have a travel and camping theme. Overall, the Two Cowboys is an entertaining lifestyle content brand that we live every day and where we invite others to join us on our journey.

Our pricing models make it possible for the smallest business to afford to be featured by the Cowboys and for some of the largest partners to have constant access to fresh and informative highly professionally produced promotional content. At the same time, our audience can access our materials online for free so that we can reach the broadest audience possible.

Our business and our brand keeps growing even in the most difficult economic times in Canada's recent memory. Where businesses realize the power of our promotional capabilities they engage us often and with great success. We love what we do and don't want to do anything else.

Thank you for helping us succeed in our endeavour to show the world that it is a better place.

Hendrik van Wyk

Business Cowboy

Tuesday, November 6, 2018

When Travel Gets Real: The Two Cowboys - New Zealand Beer and Culinary Experience 2018

Parking the Elusion

Here are some big numbers to keep in mind: Travel & Tourism constitutes ten percent of the world's GDP. The GDP contribution of travel touched $8 trillion in 2015 and is set to be rising to almost $12 trillion a decade from now. It is also one of the most fragmented, complex and misrepresented industries in the world!

Yet, for a small country like New Zealand, international visitors deliver $40 million in foreign exchange to the economy each day of the year. This is one in five export Dollars earned by the country. Domestic tourism contributes another $59 million in economic activity every day. Tourism generated a direct contribution to GDP of $14.7 billion, or 5.9% of GDP in 2017. Why is New Zealand so prosperous in their tourism campaign?

DO YOU WANT YOUR DESTINATION OR BUSINESS FEATURED?

We have our views about why New Zealand is punching above its weight in this sector. Firstly, the New Zealand landscape is unique. It has an incredibly diverse natural beauty from the North Island to the South. You don't have to go far to be in awe with the shades of greens, blacks, blues and whites that are dished up to your camera lens, all hours of the day and night. It is a nature photographer's paradise.

New Zealand has a rich and diverse cultural landscape too. It blends Pacific, European and Asian into a beautiful tapestry of people and community. It is probably one of the only places where you wash down a lamb dim sum donburi with limoncello, and have a creampuff with your kumara madras.

Speaking of food, it is an absolute culinary paradise. Everything grows and thrives in the fertile New Zealand climate. Agriculture has been the backbone of the economy since the country's inception. It was only in 2013 that Tourism took over from dairy as the dominating export of the nation. New Zealand attracts great culinary talent with all this beautiful produce, that is locally grown and innovatively cultivated. There is no shortage of food celebrations, shows and festivals which, together with sports, make the country an event magnet.

Getting Real Marketing Done Deep Downunder

Here is the real reason why we love New Zealand: Small businesses thrive! Competition is healthy, and people are innovative when they bring products and services to market. The tourism product is good, and it keeps growing. They know to celebrate their successes and tell their stories. Marketing is a crucial foundation for everyone involved in New Zealand's tourism businesses.

Our Canadian Provinces are missing this crucial point. It doesn't matter how many Dollars you throw at the not-for-profit staff-bloated destination supposed marketing organizations, if the product is not solidly good, even they cannot put lipstick on a pig. There must be an incentive for tourism and travel operators to market themselves. Like so many other matters, leaving a government in charge of this crucial business task is courting disaster.

Canada has a lot of natural splendour, but its entrepreneurs have lost their motivation. What should be a help to develop the tourism product of Canada has become like so many things in the country, just another destination marketing gravy train for tenure incentivized bureaucrats. What remains to be marketed then is... natural splendour. If only we - the Two Cowboys - can get a more significant chance to highlight Canada's tourism product and related businesses, then we may just be able to light the flame again of entrepreneurship and blow it stronger for Canada, our other home country.

In the meantime, while we sit out the cold winter months, we cannot get enough of exploring this great little country of New Zealand. We can call it our village because we also carry a Kiwi Passport. We are and remain committed to its success!

Enjoy our travels deep Downunder and we hope you can make the journey with us in person, one day. See you back in Canada again, soon.

Hendrik
Kiwi Cowboy

We earn our livelihood by producing great content and supporting inspiring people, businesses, and communities. Please book us here so we can tell your story too.